You have questions – we have answers!

Check out these FAQs for everything you need to know about RepFest 2017.

What phone number should I call for support?

RepFest Registration: 877-642-7124
Gaylord Opryland Resort (host hotel): 800-429-5673
Inn at Opryland: 855-584-3466
Scooter Rental: 615-458-2615
Airport Shuttle: 615-871-6169

How can I avoid long lines during checkin at the Gaylord Opryland Hotel?

  • When you arrive at the Gaylord Opryland for RepFest, you’ll want to start the party right away. Skip the long check-in line with the Marriott app. It’s easy!
  • First, you’ll need a Marriott Rewards account. If you already have one, great! If you need one, just go to and sign up for Marriott Rewards. Make note of your rewards account number.
  • Download the Marriott app through the App Store for iPhone or Google Play for Android.
  • Locate your reservation number and link it to your Marriott Rewards account by calling Gaylord Opryland Reservations (615) 889-1000, press 9. You’ll receive an email confirming that your reservation has been linked to your rewards account. Now you’re ready for the Mobile Check-in lane!
  • Before you jump on your plane and head for Nashville, check in on the app (make sure you do this at least an hour before you arrive).
  • When you get to the Gaylord, go to the Cascades Lobby and look for the blue stanchions. This area is reserved just for Mobile Check-in guests – like you!
  • Your room keys, resort map, and a welcome guide will be pre-packaged for you; just present a photo ID and your method of payment to retrieve it.
  • Your card will be authorized for your full stay plus $50 per night for incidentals. (You’ll be refunded any incidental funds you don’t use.)
  • You can also use the Mobile Request function on the Marriott mobile app to communicate directly with the Gaylord Opryland for any assistance you need during your stay.
  • Take a minute today to sign up for Marriott Rewards, link your reservation to the account, and download the Marriott Mobile App. Then you’ll be ready to get the RepFest party started the minute you arrive!

What is the Incidental Hold & Charge Policy at the hotels?

Before you head out for RepFest, please take a minute to review the hotels’ policies for incidental charges you may incur during your stay, like room service and other hotel services.

At both hotels, you’ll be asked to present a credit card for these incidental charges when you check in.

At the Gaylord Opryland, the system will hold your total room and tax charges PLUS $50 per reserved night for incidentals.
At the Inn at Opryland, the system will hold your total room and tax charges PLUS $25 per reserved night for incidentals.

Note that if you use a debit card, the above holds will be processed as a withdrawal from your account.

When you check out, the hold will be released and the actual amount (if any) will be charged to the card you provided. If you didn’t make any purchases, the entire amount will be released and you’ll be on your way! You can also pay cash for your balance if you’d prefer.

We strongly encourage you to use a credit card rather than a debit card to prevent a withdrawal from your account.

If you have a roommate, make sure you settle your room charges together during checkout.

What should I wear to RepFest?

Business casual for all activities will be just fine, including stylish jeans and cowboy boots. After all, it’s Nashville!  Please note that ballrooms often get a little chilly, so a light jacket or sweater is a great idea.

When will I be notified if I’m attending if an Invitation-only event?

You will receive an email during the second week of July.

If I purchase a boxed lunch and am later notified that I have been invited to the Recognition luncheon, will I be reimbursed?


Can I bring a Guest?

Yes. You may add up to two guests to your registration for the same price as Representatives. Because we expect RepFest to sell out, we are limiting the total number of guest registrations this year. We recommend you register your guests ASAP. All Guests must be 18 years or older. Payment can be made via Master Card, Visa, Avon Account or Presidents Points.

Does my guest get a Swag Bag?

Yes! And they’ll love it!

Can I bring a non-registered guest to the Rock On The River party?

No. There are no individual ticket sales for this event.

Can my guest attend the training seminars with me?

Yes! And it’s a great idea to take your recruit leads with you so they can participate in all the excitement of the Avon Representative experience!

How do I register for BOSS Seminars?

There is no need to register in advance for Training Seminars. Simply choose the topics that will best support your business and grab a seat! Seating is first come, first serve, so get there early.

What is the RepFest Cancellation Policy?

You may cancel your registration and receive a full refund if you cancel by June 15, 2017. You will receive a 50% refund if you cancel between June 16 and July 15. Refunds will not be offered after July 15. Email all cancellation requests to

Will there be an incentive to earn free registration?

Not at this time. If an incentive is launched and you earn registration costs, you’ll be issued a refund – so don’t wait to register. Reserve your spot now!

Are there any restrictions for attendees under 21?

Some bars and clubs operated by the Gaylord Opryland Resort may be off limits to attendees under 21 even when accompanied by a parent or guardian.

Can I use my Avon account to book a hotel room?

No. Booking a hotel requires a credit card. See the next question for how to use Avon Points.

How do I use Points to book a room?

Book your room with a credit card and write down your confirmation number. Then send an email to with your name and hotel confirmation number. Tell us how many nights you wish to purchase with points. Once Points are verified by Avon, a credit will be issued to your hotel booking. Note that you may not pay for a single room night with both cash and Points. You need 5,425 Points to book one night at the Gaylord Opryland or 4,650 Points for one night at The Inn at Opryland.

To find out how many Points you have available, go to and click on the “Rewards and Recognition” tab at the top of the page. Scroll to the pink button that says, “Visit Rewards Headquarters.”

How many people can stay in my hotel room?

Up to four guests can stay in the same hotel room at no additional charge. We know how much you love to have an Avon slumber party, so we negotiated this provision just for you!

When the hotels sell out, how do I add my name to a wait list?

We do expect RepFest to sell out, and that means the hotels may sell out as well. Another great reason to register right away!

When our host hotel, the Gaylord Opryland Resort, and/or the Inn at Opryland reaches capacity, you’ll be directed to send a request to Avon will contact you and ask for additional information, including your desired hotel property and dates and whether you’ll be using Avon Points as payment. You’ll be notified after July 15 if rooms become available at your hotel of choice. You’ll then contact the hotel directly to reserve your room; the hotel will have your information.

Can I extend my stay at the Avon-negotiated rate before or after RepFest?

Yes. Special Avon-negotiated rates are available from August 3 – 13 on a first-come, first-served basis. Check availability when booking your hotel stay.

How do I book my flight to Nashville?

Avon is not booking transportation to RepFest. Just use your favorite online booking tool or airline site to book your travel. The Nashville International Airport code is BNA.

Which meals are provided by Avon?

None of your meals are provided at RepFest 2017. There is no optional special dinner event planned. Our host hotel, the Gaylord Opryland Resort, has several wonderful restaurants. Take a look at menus here and budget accordingly.

Will scooters be available for rental onsite?

Scooters can be rented from Bradly Healthcare. Call 615-458-2615 to reserve yours. A credit card is required and the cost is $50 per day (midnight to midnight). Scooters will be available for pick-up at the Opryland Resort Cascades Lobby Bell & Service Desk each day between 9:00 a.m. – 7:00 p.m.

When will I be charged?

If you use a credit card for registration, the charge will appear within 48 hours. If you charge registration to your Avon account, the expense will appear within 72 hours. If you use President’s Points, the transaction will occur immediately.

When booking a hotel room, a credit card is required to guarantee your reservation but will only be charged upon check-in. If your plans change, you’ll need to cancel your room reservation by July 15 to avoid being charged for the first night’s room and tax.